GLOSSARY

A document that you get from someone showing that you have given them money or goods

The part of a large building such as a hotel or office where there is someone whose job is to welcome visitors, deal with questions etc.

Someone who works in reception at a hotel or office

To get someone to work in a company or join an organization

Money that was yours that you get again, especially because you have paid too much for something or have decided you do not want it

Someone who you can trust to behave well, work hard, or do what you expect them to do

To give information about something in a news article or broadcast

Someone who studies a subject to find out new things about it or to test new ideas, products, etc.

An arrangement by which something such as a room in a hotel or a seat in a theatre is kept for you to use later

A person or company that sells goods directly to the public for their own use

Income from business activities or taxes

Something good that happens or that you receive because of something that you have done

A part of a building with a floor, walls, and a ceiling.

To control and organize something such as a business, organization, or event