I: Can you introduce yourself?
JK: My name is Jeremy Keeley. I live in a small city in England near London called St Albans. I have three teenage children, and I run my own small business, which works for organisations across the UK and in Europe, where I help leaders to make decisions together and to improve the quality of their leadership.
I: Do you always shake hands when you meet someone?
JK: I like to shake hands. I like people to feel welcome, to feel important, to feel valued, so yes.
I: What do you say when you meet a new business contact?
JK: I usually say hello, how are you? Where do you come from, what do you do? I usually find out what's important to them, why they're there. I usually wait until they've asked me a question before I talk too much about myself.
I: When do you exchange business cards?
JK: I usually wait until the person I'm meeting offers me a business card before I offer them mine, so we'll exchange them at that point.